![]() ![]() (These models need to plug in the AC adapter to do the Hard reset process.) Note: Please don’t remove the AC adapter for ASUS laptop TP420IA and UX425IA model. Please remove all external peripherals, such as external hard drives, printers, memory cards, external ODD (if your computer is with internal ODD, please remove CD/DVDs), dongles, etc.If the problem you met that doesn’t meet the above scenario, please refer to the following troubleshooting steps in order. Check the hardware requirement whether your PC is matching with this application to execute it.Update the graphics driver, here you can learn more about How to search and download drivers.Note: Only some notebook models have the component cover so that you are able to install a RAM (Random Access Memory) module in the memory module compartment, the reference as below.ĭo you have display problems when you execute some specific programs / applications, such as the games or image processing software which occupies more system sources when it's running? Have you changed / expanded memory before its dysfunction? We suggest that you resume to its previous allocation. Note: Some models possess both two graphics (integrated & dedicated graphics, such as Intel & NVIDIA) and can view in Device Manager, please confirm they are updated to the latest version, refer to Appendices: How to check the present version of driver. If you haven't updated the graphics driver before dysfunction happens, we suggest that you check if there is any new graphics driver on the ASUS support site.After the uninstallation is completed, please install the latest driver which is published on the ASUS support site, here you can learn more about How to search and download drivers. Please uninstall the present graphics driver first, refer to Appendices: How to uninstall driver. We suggest that you use the same driver as the one on the ASUS support site. Note: Although some vendors of graphics issued the latter version but they might not pass its compatibility test. Do you update the graphics driver before image problems happen? If YES, it's much possible caused by the updated driver.Graphics driver is not installed / version out-of-dated / wrong version Display problems occurred when you execute some specific programs/applications.The memory has been changed or expanded.If the display is normal in the BIOS configuration, it may have a software issue on your screen, please refer to the cases below and their solution. If the display problem is still existing in the BIOS configuration, which means the screen hardware may be defective, and we recommend you visit the ASUS authorized repair center to test your laptop. ![]() Here you can learn more about How to enter the BIOS configuration. While you have display problems with main screen, you can check the display is a hardware or software issue by entering the BIOS configuration. To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about troubleshooting for Main (Internal) Display However, if you experience a black screen on your PC after power on, please refer to How to fix computer cannot power on and shows black screen. If you experience that abnormal display problem of your PC (such as broken / blurred / sparkling image etc.), please refer to the following troubleshooting steps. ![]()
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